Center Manager - Newport News | JenCare Senior Medical Center
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Center Manager - Newport News

  • R0006518
  • Newport News (New Market)
  • March 11, 2019

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Job Description
This is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times.
  • Monitors office communication and performance to ensure that front desk, referrals and medical assistant teams operate in an efficient, accurate and customer-focused manner.
  • Works with Team Leaders to conduct performance evaluations of all team members and complete any required disciplinary actions.
  • Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
  • Addresses/resolves any customer-service or team member issues.
  • Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests, and patient records.
  • Works closely with the Sales and Marketing department in developing strategies to increase and retain membership.

Other responsibilities may include:

  • Conducts tours for prospective patients and ensure New Patient paperwork is completed and in chart.
  • Works with doctors in meeting set up, writing letters to/for patients.
  • Reviews reports to ensure target metrics are achieved and processes are being followed.
  • Ensures co-pays are compliantly collected and cash is reconciled and deposited.
  • Conducts walk through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
  • Conducts training and refreshers regarding Medicare and HIPAA compliance, ensure annual OSHA training occur and employees have all required certifications current in their files.
  • Monitors transportation and housekeeping activities.
  • Monitors/alters team member work schedules, including approval of overtime or vacations.
  • Works closely with the Management Team and Administrators in relation to strategic business planning.
  • Other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Skills in operating phones, personal computer, software and other IT systems.
  • Skills in oral communication (English required).
  • Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
  • Ability to pay close attention to detail and to ensure accuracy of reports and data.
  • Ability to manage multiple processes and work effectively with other team members.
  • Fluent in English.
Additional Job Description

EDUCATION AND EXPERIENCE CRITERIA:

  • Bachelor’s degree in a related discipline OR a combination of education and at least ten (10) years of related work experience including some in a supervisory capacity in a healthcare environment required.
  • Knowledge of ChenMed Medical products, services, standards, policies and procedures.

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