Center Manager | JenCare Senior Medical Center
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Center Manager

  • R0005985
  • Chicago, Illinois — Oak Lawn
  • January 7, 2019

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Job Description
ESSENTIAL JOB FUNCTIONS:
This is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.
Primary Duties and Responsibilities
  • Provide extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times.
  • Monitor office communication and performance to ensure that front desk, referrals and medical assistant teams operate in an efficient, accurate and customer-focused manner.
  • Work with Team Leaders to conduct performance evaluations of all team members and complete any required disciplinary actions.
  • Monitor the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
  • Address / resolve any customer-service or team member issues.
  • Ensure accuracy of all incoming and outgoing information including supplies, invoices, billing requests, and patient records.
  • Work closely with the Sales and Marketing department in developing strategies to increase and retain membership.
Other responsibilities may include:
  • Conduct tours for prospective patients and ensure New Patient paperwork is completed and in chart.
  • Work with doctors in meeting set up, writing letters to/for patients.
  • Review reports to ensure target metrics are achieved and processes are being followed.
  • Ensure co-pays are compliantly collected and cash is reconciled and deposited.
  • Conduct walk through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
  • Conduct trainings and refreshers regarding Medicare and HIPAA compliance, ensure annual OSHA trainings occur and employees have all required certifications current in their files.
  • Monitor transportation and housekeeping activities.
  • Monitor / alter team member work schedules, including approval of overtime or vacations.
  • Work closely with the Management Team and Administrators in relation to strategic business planning.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Skill in operating phones, personal computer, software and other IT systems.
  • Skill in oral communication (English required).
  • Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
  • Ability to pay close attention to detail and to ensure accuracy of reports and data.
  • Ability to manage multiple processes and work effectively with other team members.
  • Fluent in English.

EDUCATION / SPECIALIZED KNOWLEDGE REQUIREMENTS:
  • Knowledge of ChenMed Medical products, services, standards, policies and procedures.
  • Three (3) to five (5) years in related field.

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