Center Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times.
• Monitors office communication and performance to ensure that front desk, referrals and medical assistant teams operate in an efficient, accurate and customer-focused manner.
• Works with Team Leaders to conduct performance evaluations of all team members and complete any required disciplinary actions.
• Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
• Addresses/resolves any customer-service or team member issues.
• Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests, and patient records.
• Works closely with the Sales and Marketing department in developing strategies to increase and retain membership.

Other responsibilities may include:

• Conducts tours for prospective patients and ensure New Patient paperwork is completed and in chart.
• Works with doctors in meeting set up, writing letters to/for patients.
• Reviews reports to ensure target metrics are achieved and processes are being followed.
• Ensures co-pays are compliantly collected and cash is reconciled and deposited.
• Conducts walk through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
• Conducts training and refreshers regarding Medicare and HIPAA compliance, ensure annual OSHA training occur and employees have all required certifications current in their files.
• Monitors transportation and housekeeping activities.
• Monitors/alters team member work schedules, including approval of overtime or vacations.
• Works closely with the Management Team and Administrators in relation to strategic business planning.
• Other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Skills in operating phones, personal computer, software and other IT systems.
• Skills in oral communication (English required).
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
• Ability to pay close attention to detail and to ensure accuracy of reports and data.
• Ability to manage multiple processes and work effectively with other team members.
• Fluent in English.