Front Desk Team Lead | JenCare Senior Medical Center
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Front Desk Team Lead

  • R0007042
  • Louisville, Kentucky — Valley Station
  • May 13, 2019

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Job Description
Primary Duties and Responsibilities:
  • Prep office in the morning for patient arrivals.
  • Check all phone messages.
  • Follow-up all messages left from the day before.
  • Print Patient Check-in Board for billing.
  • Review HEDIS MPM patient list and schedule accordingly.
  • Trouble shooting for Dashboard, phone, and computer issues.
  • Check all medical release forms for accuracy and PCP sign off prior to release of medical records.
  • Scan and index all documents.
  • Print CPA report.
  • Insure missing items on CPA Report are completed.
  • Order supplies related to Office Depot and US Foods.
  • Review doctors schedules for:
    • Double booking
    • Over booking
    • Under booking
  • Turn co-payments into the center manager for deposit.
Other responsibilities may include:
  • Mail out patient birthday cards.
  • Distribute insurance verification list.
  • Cover front desk as needed.
  • Monitor patients while in the lobby.
  • Review next day transportation list and confirm times.
  • Assist with checking in and out of patients.
  • Review medical record request.
  • Make sure all medical records are updated.
  • Assist patients with completing their paperwork.
  • Review and distribute mail.
  • Setup conference rooms for Monday and Tuesday doctors meetings.
  • Insure RI laptop is functional.
  • Assist with on-call message log.
  • Assist in conducting new patient tours.
  • Actively schedule patients for Chen Diabetes Program.
  • Insure rooms are setup for classes.
  • Review ER and inpatient emails.
  • Insure patients are being scheduled within the proper time frame.

  • Good organizational skills.
  • Multi-tasking.
  • Good verbal communications skills (English required).
  • Great customer service skills.
  • Ability to prioritize.
  • Able to deal with a fast pace environment.
  • Ability to train personnel.
  • Scheduling experience.
  • Positive, cooperative, and collaborative attitude.

  • High School Diploma or equivalent.
  • Some college preferred.
  • Minimum two to four (2-4) years of experience in a medical facility, plus working knowledge of medical insurance.
  • Computer knowledge including Microsoft Office programs; scheduling programs.
  • Knowledge of Dashboard.

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