Front Desk Team Member | JenCare Senior Medical Center
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Front Desk Team Member

  • R0006474
  • Portsmouth (Victory)
  • March 8, 2019

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Job Description
Primary Duties and Responsibilities Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients.Utilize computer programs to add new patients, check patients in and out, print out relevant forms for processing, and schedule appointments.Answer telephones, take detailed and accurate messages, and ensure messages are directed to the appropriate individual.Clearly communicate information about ChenMed Medical Associates to patients and other individuals.Verify patient insurance via phone or website and collect any necessary payment for services.Other responsibilities may include:Transmit correspondence by mail, e-mail, or fax.
KNOWLEDGE, SKILLS AND ABILITIES:Knowledge of ChenMed Medical products, services, standards, policies and procedures.Skill in operating phones, personal computer, software and other IT systems.Skill in oral communication (Fluent in English required).Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Ability to pay close attention to detail and to ensure accuracy of reports and data.Fluent in English. EDUCATION / SPECIALIZED KNOWLEDGE REQUIREMENTS:High School Diploma or equivalent.At least one (1) year of experience in a medical facility, plus working knowledge of medical insurance and/or knowledge of electronic medical record are preferred.

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