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Patient Services in Shockoe Bottom
JenCare offers a variety of medical specialties and works with trusted, preferred specialists for our patients' care. These preferred specialists, both on-site and in the community, work side-by-side with our primary care physicians to care for each patient individually. For patients requiring off-site care from a trusted specialist, JenCare staff will coordinate the entire referral process.
Acupuncture is one of the oldest healing practices in the world. It is based in traditional Chinese medicine, which believes that the mind and body are connected. This form of treatment uses a variety of techniques to stimulate specific points in the body to help it restore and maintain healing. It is used to help treat things like back and neck pain, nausea, migraine headaches, anxiety and sleep problems. Acupuncture is a complementary form of medical treatment, which means it is used together with the traditional medical care to help you reach your best level of health. At JenCare, we have doctors who specialize in acupuncture and provide treatment in many of our centers. You and your doctor can talk more about acupuncture and if it may be helpful to you. Our Patient Community Relations Specialists can let you know if your health plan covers this service and how you may qualify for it.
Behavioral healthcare is an emerging field within the practice of high-quality, coordinated healthcare. It is when behavioral health specialists and medical providers work together to care for a patient. This care may address mental health and substance abuse conditions, health behaviors (including their contribution to chronic medical illnesses), life stressors and crises, stress-related physical symptoms, and ineffective patterns of healthcare utilization. At JenCare, we provide behavioral healthcare in order to provide overall wellness to each individual patient in every aspect of their life.
Cardiology is a field of medicine that focuses on the heart and circulatory system, also known as the cardiovascular system. Cardiology includes the prevention, diagnosis and treatment of congenital heart defects, coronary artery disease and heart failure. JenCare cardiologists are experts in dealing with disorders of the heart and work onsite in many of our centers. At JenCare, our primary care physicians work closely with our cardiologist to coordinate your personal care plan and help keep your heart, arteries and blood vessels healthy. We specialize in helping our patients manage conditions like high blood pressure, high cholesterol, diabetes and other health issues that can lead to heart disease. Your JenCare PCP and cardiologist are a team and continuously communicate with each other about your heart health.
A case manager is a healthcare professional who helps patients and their families and/or caregivers get through tough times. A case manager can give advice and help patients who have disabilities, mental health issues or social needs find services they need to maintain optimal health and quality of life. He/she also works closely with doctors, social workers and other community service providers to ensure patient needs are met. As a JenCare patient, we can link you to Community Connections services, which include support from a case manager, if life’s challenges may be affecting how you live. Your case manager can help you link to community agencies for help securing food, shelter, in-home support and other needed services. He/she can also help you prepare for a hospital discharge and your aftercare needs, connect you to support groups and recommend activity programs that improve your health. Your case manager will help guide you along the way and follow up for ongoing support.
A hospitalist is a medical doctor who works full-time in a hospital. As a JenCare patient, you never have to worry about being alone in the hospital. JenCare has hospitalists onsite that oversee your care during your stay. This doctor is available to you at all times and keeps your primary care physician and specialists notified and up to date on your condition and coordinates all of your in-patient care until you go home.
An echocardiogram (or “echo” for short) is a sonogram of your heart. An echo is a test that uses ultrasound waves to take a picture of the heart and its other structures. An echo can provide your doctor with useful information, such as the size and shape of your heart. This test can also help your doctor measure how well your heart is working, check for fluid around the heart and locate defects or infections. At JenCare, we perform echocardiograms right in our centers, so you don’t have to travel to a diagnostic center for this important test.
Nephrology is a medical specialty that focuses on the diagnosis and treatment of kidney disease. Patients are referred to nephrologists for various reasons such as acute renal failure, chronic kidney disease, kidney stones and hypertension. As a JenCare patient, your Primary Care Physician (PCP) works closely with your nephrologist to coordinate your personal care plan and help keep your kidneys at their healthiest. That includes helping you manage conditions like diabetes, high blood pressure, heart disease and other health issues that can lead to or worsen kidney disease. Your JenCare PCP and nephrologist will always communicate with each other about your care and monitor any changes in your health.
Podiatry is a medical specialty that focuses on the diagnosis and treatment of your feet, ankles and lower extremeties. Podiatry can be very important to the health of seniors and their continued healthy mobility. A podiatrist can also be a critical component in the treatment of patients who are diabetic. Many JenCare centers have onsite podiatrists who can help you if you are experiencing trouble with your feet. That means your PCP and foot doctor can talk to each other, face-to-face, and coordinate the best care for you.
This is a place where people get prescription and over-the-counter medications (also called OTC medications). As a JenCare patient, you can enjoy the convenience of getting the medicines you need right from your doctor during your visit. Getting your medicine while you’re here in our centers gives you and your doctor more time to talk about how and when to take it. You can also ask your doctor questions about your medicines. For you, that also means no waiting in long lines at the pharmacy or having to remember to get your refills in time. Talk to your doctor or a member of our care team today to find out how you can take advantage of this and other services JenCare provides.
This medical specialty uses radiation through tests like X-rays and ultrasound to diagnose and treat certain health problems and diseases. JenCare provides many different diagnostic services right in our centers so you don’t have to go to multiple places to get them done. Our services include EKGs to test your heart, lab work such as urinalysis, blood work, flu and strep tests, X-rays, ultrasounds and more. Your doctor will determine which diagnostic services you need and order them during your visits.
Skilled nursing is a level of care given when a patient needs full-time care from a nurse or other skilled nursing professional (SNP) to help the patient recover, especially after surgery, an injury or a hospital stay. This level of care may be required for short- or long-term needs. A skilled nursing professional can help manage, observe and evaluate your care outside of a medical office or hospital—usually in the home or a skilled nursing facility like a nursing home. Examples of skilled nursing care include IV injections, physical therapy and personal care like help with bathing, dressing and walking if you can no longer do them by yourself. Patients who have Medicare can get skilled nursing care under certain conditions.
At JenCare, we see many patients who speak a native language other than English. Fortunately, we have many doctors and staff members who can often assist you or your loved one communicate important health information. We also provide translation services at all of our centers to help make communicating easier. If you wish to utilize our translations services in order to communicate and understand your health plan in your native language, please notify the front desk staff, and we will help arrange translation service for you.